COMMITMENT 1: QUALITY PRODUCTS AT ACCESSIBLE PRICES
We want you to have the best experience through and through. From browsing to using our product. To ensure quality, our expert team tests each and every product we offer. Our number one motivation is to lead you to innovative and useful products at accessible prices. What’s more, most of the products we offer aren’t available in traditional stores!
COMMITMENT 2: RAPID ORDER PROCESSING
We understand the feeling of excitement and anticipation of waiting to use something we ordered online. This is why the entire team is working to ensure that orders are processed as quickly as possible and delivered to the most reliable delivery carriers (La Poste, Colissimo ...). Don’t worry! You can track your package in transit and can email us at any time, should you have a question.
COMMITMENT 3: CLEAR AND TRANSPARENT INFORMATION
Cokota shop has no secrets. We do our best to provide our customers with good information about each and every one of our products. If you have a question, comment, or concern, you are always welcome to send us an email!
COMMITMENT 4: GUARANTEED RETURNS
Here, your happiness is our highest priority. Since you might change your mind for whatever reason, we guarantee a 14-day withdrawal period within which you can notify us of your intention to return an item, then an additional 14 days to return the product. The product must be in good condition and in its original packaging. As soon as we receive the product in our warehouses, Cokota shop will refund the amount of returned product within a maximum of 14 days. See terms of service for more.
COMMITMENT 5: CONSTANT CONTACT
We are committed to giving you an enjoyable customer experience. We commit ourselves to responding to all your questions and claims as quickly as possible in order to give you that experience. Total transparency is important to us. This is why we provide you with a contact form that connects you directly to our Relations Department!
COMMITMENT 6: SECURE AND EASY PAYMENT
Your payments are 100% encrypted to ensure a high level of security and your ease of mind! We ensure the same level of security for your bank details, should you decide to save them to facilitate your purchases on the site.
COMMITMENT 7: ABSOLUTE DATA CONFIDENTIALITY
We respect the confidentiality of your personal data and we fully respect the Data Protection Act of 6 January 1978 with regards to it.
Your information is used exclusively by our internal services and will under no circumstances be transferred or sold to third parties without your prior consent.